The rental of the properties advertised on the web site www.dhvillas.com and contained in the catalogue has the legal status of \u201cTourist Rental\u201d and will be concluded by DH Villas S.r.l. on behalf of the respective owners with their declared authorization, according to the prices published on the web site, in compliance with the terms and conditions set by the private agreement with the owners.<\/p>\n
TYPES OF PROPERTY<\/strong> Private Structure<\/strong> Accommodation facility<\/strong> RENTING PERIOD<\/strong> HOW TO OPTION AND BOOK THE PROPERTY(IES)<\/strong> \u2022 The option can be taken for a maximum of two properties at a time\u037e<\/p>\n \u2022 The option will last 72, 48 or 24 hours (duration depends on the period the request is made). During this time the customer shall inform Dream Holidays about his final decision\u037e<\/p>\n \u2022 After the designate deadline all options, when not confirmed by the customer, will be automatically cancelled from the system and the properties will become free and available for on line booking.<\/p>\n \u2022 If the customer decides to book, he will receive by DH Villas (via e\u00admail) the booking form indicating: customer personal data, prices and payment deadlines (DEPOSIT\/BALANCE), payment conditions\u00a0 and\u00a0 cross\u00a0 reference\u00a0 to\u00a0 the\u00a0 general\u00a0 booking\u00a0 conditions.<\/p>\n \u2022 When\u00a0 no\u00a0 communication\u00a0 is\u00a0 received\u00a0 from\u00a0 the\u00a0 customer\u00a0 within\u00a0 the\u00a0 agreed\u00a0 deadline,\u00a0 the property(ies) optioned will return free and available for other customers.<\/p>\n \u2022 In the event that a customer who used to have an option on the property expresses by email, his will to book the structure but later the agreed deadline and meanwhile another customer has taken an option on the same property for the same period, the first customer will have to wait inevitably for the second \u2022 By sending DH Villas (via e\u00admail) a copy of the above mentioned booking form digitally signed and compulsorily enclosing an identity document of the person making the reservation, by completing\u00a0 the\u00a0 payment\u00a0 according\u00a0 to\u00a0 the\u00a0 terms\u00a0 and\u00a0 methods\u00a0 presented\u00a0 below\u00a0 and\u00a0 with\u00a0 the following\u00a0 countersignature\u00a0 of\u00a0 the\u00a0 said\u00a0 form\u00a0 by\u00a0 DH Villas\u00a0 the reservation\u00a0 will\u00a0 be\u00a0 effectively complete.<\/p>\n \u2022 Failing the proof of payment and sending of the duly signed reservation form, the property(ies) booked will become again free and available for other customers.<\/p>\n \u2022 Upon receipt of the aforementioned documentation DH Villas will send the relative invoice in sign of official confirmation of the reservation.<\/p>\n TERMS OF PAYMENT FOR THE TOURIST RENTALS<\/strong> \u2022 25 % as deposit (non\u00ad refundable) to be paid at the moment of the reservation is made + euro 150 as booking administration costs\u037e possible methods for down payment can be bank transfer or credit card\u037e<\/p>\n \u2022 75 % as balance to be paid by bank transfer or credit card within and no later 45 days prior to the first day of the rental. Payments for reservations and possible refunds will be regulated and accepted solely and exclusively with EURO currency. It is also recalled that all additional costs and, in any case, relative to banking transactions may not be charged to DH Villas\u037e possible charge of this costs to DH Villas will be considered as unjustified curtailment of the agreed payments and incomplete payment of the agreed price, thus representing a default of the contractual obligations undertaken with the request of reservation.\u00a0 Upon receipt of the balance, DH Villas will send the customer all documents relative to the reservation by email (Street Directions, Invoice).<\/p>\n RESERVATIONS MADE LESS THAN 45 DAYS PRIOR TO THE FIRST DAY OF THE STAY<\/strong> RESERVATION CHANGES REQUESTED BY THE CUSTOMER<\/strong> CANCELLATION NOTICE<\/strong> CANCELLATION POLICY FOR TOURIST RENTALS<\/strong> \u2013\u00a0 25 % of the total reservation price in the case of cancellation notified within 45 days prior to the first day of the stay\u037e<\/p>\n \u2013\u00a0 60 %\u00a0 of the total reservation price in the case of cancellation notified between 44 and 30 days prior to the first day of the stay\u037e<\/p>\n \u2013\u00a0 80 % of the total reservation price in the case of cancellation notified between 29 and 15 days prior to the first day of the stay\u037e<\/p>\n \u2013\u00a0 100 % of the total reservation price in the case of cancellation notified within 14 days prior to the first day of the stay\u037e<\/p>\n In addition to the above stated penalties, the booking cancellation \u2013 \u00ad whenever it\u2019s notified \u2013 always entails the\u00a0 payment,\u00a0 as\u00a0 penalty\u00a0 and\u00a0 with\u00a0 no\u00a0 right\u00a0 of\u00a0 refund,\u00a0 of\u00a0 the\u00a0 amounts\u00a0 transferred\u00a0 at\u00a0 the\u00a0 moment\u00a0 the reservation was made by way of additional service (booking fees, commissions, other extra costs,\u2026).<\/p>\n RESPONSIBILITY AND CLAIMS<\/strong> ROADS AND DISTANCES<\/strong> SERVICES<\/strong> Costs for heating, electricity, air conditioning (were specified):<\/strong> USB stick and wi-fi service for internet connection:<\/strong> Electric car charging:<\/strong> Drinking water:<\/strong> ARRIVAL AND DEPARTURE TIMES<\/strong> ARRIVAL AT THE PROPERTY<\/strong> ONLINE CHECK-IN<\/strong> SECURITY DEPOSIT<\/strong> INSURANCE REPLACING THE SECURITY DEPOSIT BEDROOMS AND BATHROOMS<\/strong> NUMBER AND IDENTIFICATION OF GUESTS<\/strong> 0\u00ad-24 MONTHS BABIES<\/strong> PETS<\/strong> EVENTS<\/strong> HOUSE CLEANING<\/strong> POOL OPENING TIMES<\/strong> EXCEPTIONAL MAINTENANCE AND INTERVENTION<\/strong> TOURIST TAX<\/strong> VALIDITY OF INFORMATION<\/strong> BEHAVIORAL NORMS AND OBLIGATIONS OF THE CUSTOMER<\/strong> INSURANCE<\/strong> NATIONAL GUARANTEE FUND<\/strong> GENERAL CONDITIONS<\/strong><\/p>\n If the Insured Party should need to cancel the stay booked,\u00a0<\/strong>for reasons or events that can objectively be documented and could not be foreseen at the time of booking, affecting:<\/p>\n \u2013 the Insured Party him\/herself directly and\/or his\/her family members; Europ Assistance will refund the penalty, applied contractually by the Tourist Operator:<\/p>\n \u2013\u00a0to the Insured, and provided that they are insured and registered on the same practice: In the case of more insured persons registered for the trip together and at the same time, in the absence of other persons of the same cohabiting family member, the latter will indicate one person as a \u201ctraveling companion\u201d.<\/p>\n EXCLUSIONS<\/strong> OBLIGATIONS OF THE INSURED PARTY IN THE EVENT OF A CLAIM<\/strong> \u2013 within five calendar days of the onset of the cause of the renunciation and in any case before the stay\/rental start date, make a declaration \u2013 accessing the website https:\/\/sinistrionline.europassistance.it\/<\/a> and following the instructions (or accessing the website www.europassistance.it,<\/a>claims section, directly)<\/p>\n or or \u2013 first name, last name, address, telephone number, tax code; If the renunciation to stay\/rental is caused by illness and\/or injury, the declaration must also specify:<\/p>\n \u2013 the type of pathology; Within 15 days of the above declaration, the Insured Party must also provide Europ Assistance Italia S.p.A. with the following documents:<\/p>\n \u2013 copy of the Europ Assistance card if held by the Insured Party; Europ Assistance has the right to gain possession of travel and\/or rental documents not used by the Insured Party. CRITERIA FOR LIQUIDATION OF THE DAMAGES<\/strong> Europ Assistance reimburses the cancellation penalty: It is agreed that the calculation of the reimbursement will be equivalent to the percentages existing as at the date on which the event took place (art. 1914 of the Italian Civil Code). Therefore, if the Insured Party should cancel the trip after the event, any greater penalty will be at his\/her expense.<\/p>\n
The\u00a0 properties\u00a0 advertised\u00a0 on\u00a0 the\u00a0 web\u00a0 site\u00a0 belong\u00a0 to\u00a0 two\u00a0 distinct\u00a0 categories so called:\u00a0 Private\u00a0 Structures\u00a0 and Accommodation Facilities.<\/p>\n
For private structures, the owner sets the property for rent as a private individual and not as a company or accommodation\u00a0 facility\u00a0 with\u00a0 special\u00a0 hotel\u00a0 licence\u00a0 or\u00a0 similar.\u00a0 The\u00a0 significant\u00a0 difference\u00a0 between\u00a0 private structures and accommodation facilities is the impossibility for the owner of providing additional services during the guests\u2019 stay. Furthermore, in the absence of guests private structures are frequently occupied by the owners themselves, so the rental contract is meant to be occasional and non\u00adpermanent and above all in a non\u00adbusiness form. Being\u00a0 private\u00a0 homes\u00a0 for\u00a0 holiday\u00a0 use,\u00a0 they\u00a0 don\u2019t have to meet\u00a0 an internationally recognized\u00a0 standard\u00a0 or category and simply reflect local traditions and personal taste of the owner in what is the structure architecture and furnishings.\u00a0 Peculiarities,\u00a0 limitations\u00a0 or\u00a0 small\u00a0 deficiencies have to be judged as normal,\u00a0 as for\u00a0 the houses where we daily live.<\/p>\n
For properties belonging to this category owners can provide their customers with additional hotel\u00ad-type services (included or optional) such us cleaning services or linen changes. The service performed is organised on a business form through a professional experienced staff that is at the guests\u2019disposal upon request for all stay long (additional costs will be always paid on site and Dream Holidays might not be liable for any possible inefficiency, for which the customer shall address to the owner or company provider). DH Villas is not responsible in case the customer has not carefully and fully checked the information relative to the structure described on the web site.<\/p>\n
DH Villas deals with weekly rentals which generally extend from Saturday to Saturday, for a maximum duration of 4 consecutive weeks in favour of the same customer \u2013 if provided by the agreement with the owner. For stays in low and mid-season it is possible to make flexible stays with other arrangements concerning arrival and departure days, based on what indicated on the property page on the DH Villas website and solely and exclusively upon owner\u2019s approval. Private structures are generally not available throughout the entire year long.<\/p>\n
\u2022\u00a0 Once received the request for option (through e\u00admail\/telephone) and verified the availability\u00a0 of\u00a0 the\u00a0 house(s)\u00a0 for\u00a0 the\u00a0 period\u00a0 of\u00a0 interest,\u00a0 DH Villas will\u00a0 reserve\u00a0 the\u00a0 chosen house(s) in the favour of the customer by sending (via e\u00admail) the confirmation of option<\/p>\n
customer\u2019s decision.<\/p>\n
The booking form indicates the amounts and deadlines of the various payments necessary to confirm the reservation and that are summarized below:<\/p>\n
For reservations made less than 45 days prior to the first day of the stay, customers shall proceed with the payment of the full amount for the rental at the time the reservation is made. Expected payment methods are those used for normal booking procedures.<\/p>\n
Any change requested after the booking confirmation is not binding for DH Villas in case it can not be satisfied. DH Villas will do any effort to please the customer, but in all circumstances any requested change or modification, if accepted by the organizer, entails for the customer a fixed additional fee of Euro 150.<\/p>\n
This agreement, in accordance with the Article 32 of the Tourism Code,\u00a0 does not provide for the right of withdrawal pursuant to the Decree Law of 6th September 2005, No. 206 for distance contracts. However, booking cancellation is permitted and it shall be sent during working days (Monday to Friday, from 09,00 to 19,00) prior to arrival and does not include arrival and notice day. This notice shall be sent to DH Villas by e\u00admail.<\/p>\n
The cancellation of a reservation, even if replaced with another one, demands the payment of the following penalties:<\/p>\n
All properties of DH Villas catalogue and listed on the web site www.dhvillas.com have been supervised and photographed by DH Villas. The descriptions advertised by the company correspond to the conditions of the structures at the moment of the visit and of the acquisition and have been written in good faith. DH Villas assumes no responsibility in the event the customer, who has correctly checked the web site, may not find the property to be within his tastes upon arrival, having the agency tried to give detailed information and best description possible of the structure. DH Villas may not be held responsible if the customer has not carefully read the detailed description, reviewed the photos and the location of the structure on the website, having in addition signed a contract which requires confirmation of the information reported. In the presence of disabled people or those with limited mobility, DH Villas underlines that some properties, even if they may have a bedroom and bathroom suitable for disabled people, are still country houses with all the limitations that this may entail and not necessarily without architectural barriers even in the inside. If there are children, it is advisable to pay attention to the descriptions and photos of the properties and to request further details to DH Villas to ensure that the property chosen is suitable. DH Villas therefore does not consider itself responsible and for special requests or further details it recommends contacting the Booking department. What is more, DH Villas states clearly that the structures on the catalogue reflect their owners\u2019 tastes and the habits, traditions and uses of the place they\u2019re located, as well as for weather and environmental features. For these reasons they might present small gaps and deficiencies typical of the geography, culture, architecture and traditions of the place where they\u2019re set. If the customer might notice, upon arrival or during the stay, serious inaccuracies in the property description or in case of problems, we kindly ask to make contact with DH Villas (phone +39 (0)721.799051) during office hours: Monday to Friday from 09.00 to 13.00 and from 15.00 to 19.00\u037e Saturday from 16.00 to 19.00, giving written confirmation of the claim within 12 hours from the arrival in the property by email (info@dhvillas.com<\/a>). After verifying the existence of the problem, whether related to the water, electrical or thermal system or to the swimming pool (if present), DH Villas will have three working days to enable the property to have the relevant technician attend the premises, in an attempt, obviously, to resolve the problem in the shortest possible time. Problems relating to the breakdown of a household appliance, or of large household appliances (or \u201cwhite goods\u201d): refrigerator, washing machine, dishwasher, freezer, washer-dryer, air conditioner, etc., whose repairs, however, will be handled within the above-mentioned timeframes for the benefit of the Client, shall not be considered as breakdowns and\/or refunds. Complaints in any form, relating to normal and regular wear and tear caused by the use of the wooden parts of the premises that relate to the specific architectural characteristics of the latter, will not be taken into consideration. Likewise, the time required to locate the spare parts necessary for the repair of the above-mentioned equipment cannot be grounds for complaint. However, DH Villas reserves the right to check on site through one of its representatives the reasons for the claim and possible inaccuracies of the owner during the stay of the guests, both internally and externally the structure. In the event the customer manifests a complaint after the end of the stay, no refund will be provided. Moreover, no refund will be provided to those customers sent away from the structure upon owners\u2019will, lacking any notice relative to extra persons or to the presence of animals (it is recalled that extra persons as well as the presence of animals shall be always notified to DH Villas who will accept that in agreement with the owners) or in the absence of payment of the security deposit demanded at arrival. No form of refund will be given neither to customers who, in the event of misunderstandings or problems, abandon the property without prior written notice to DH Villas, nor to those ones who decide to anticipate departure time from the structure reservated, failing compelling reasons or serious inconveniences due to DH Villas or the owner and without giving early explanation and written proof to DH Villas, or to those ones who have not carefully read the information on the web site finding the property not to be suitable to their needs, or to those ones who leave the property without giving the possibility to the DH Villas representative to verify the reason for the claim. DH Villas does not acknoledge to be justified reasons for claim weather conditions, mosquitoes, insect stings, presence of insects in general not relative to inadequate cleanliness, lack of electricity, gas or water when depending on authorities or other third parties. In the event that DH Villas, following an appropriate investigation, recognises the legitimacy of the claim, it may then issue a refund through a voucher. It is emphasised that both the investigation and any refund will be processed by the end of the tourist season, i.e. no later than December of the current year. In the event DH Villas\u00a0 is forced to cancel the reservation of the customer for reasons beyon its will or for force majeure events, the agency will try to accommodate the customer, in mutual agreement, in a new vacation home having similar features to the house originally booked. If the price of the new suggested property is lower than the first one paid, DH Villas will refund the customer with the difference\u037e if the price of the new structure exceeds 10% of the amount paid by the customer, when accepting the suggested alternative, the customer shall pay the difference of the higher price. If the parties can not find an agreement on the substitute structure, once received the written cancellation of the contract by the customer, DH Villas will refund the paid amounts. In no case DH Villas will pay hotel bills or similar. DH Villas\u00a0 can not be held responsible for possible inconveniences caused by third parties or for external events not directly attributable to the owner of the structure or to his partners such as climate, local fauna, seasonal events, maintenance works of public roads or building renovations and similar in the vicinity of the properties rented by DH Villas. Similarly, any failures, facts and events that may have caused disruptions to the regular use of the premises and in any case attributable to individuals, entities and\/or circumstances that are third parties with respect to the role played by DH Villas, shall not be grounds for complaint or grievance. DH Villas will not acknowledge any type of indemnity or justifiable cause for complaint, any unpleasant complications experienced by Clients during their stay in the premises and resulting from intolerances or allergies suffered by the same, and in reference to which, the latter are invited, before booking, to obtain information on the type of plant species present in the premises and in the surrounding areas, on the type of seasonal insects and on any other aspect that may be the cause of the individual pathologies they suffer from. DH Villas and the owners can not be held responsible for personal and\/or valuable objects left unattended inside the property. Moreover, DH Villas and the owners can not be held responsible for inconveniences or damages caused by third parties or by external events not directly attributable to the property and that are not used to be under the direct control of the owner himself.<\/p>\n
The structures DH Villas offers are mainly country villas, usually located in pristine and peaceful places. For this reason, the roads that drive to the properties could be dirt, sometimes not so wide and in some cases rather steep or uneven. DH Villas tries to be meticulous when describing the roads and distances of the properties to the various centres and giving suggestions on the type of car to use. However, DH Villas can not be held responsible in the event adverse weather conditions or particular events make it more difficult to drive through these roads and in case of no driving skills on dirt roads. We also recommend carefully reviewing the \u201cLOCATION\u201d section within the property advertising page to see the real position of the structure provided through the Google Maps\u2019 satellite map.<\/p>\n
For each property a clear description is provided to inform the customer about what is included or not included in the price, in addition to possible cleaning and laundry services that can be booked at least 40 days beforehand.<\/p>\n
this cost is not always included in the price. The cost is calculated upon consumption, according to the fees in force at the time of the stay. Only few structures have a fixed weekly flat rate which is duly indicated in the house description on the web site. In both cases, heating and air conditioning costs \u2013 as for any other consumption \u2013 shall be paid locally to the owner\u00a0 or\u00a0 its\u00a0 representative\u00a0 at\u00a0 the\u00a0 time\u00a0 of\u00a0 departure.\u00a0 The\u00a0 use\u00a0 of\u00a0 heating\u00a0 and\u00a0 air\u00a0 conditioning concerning temperatures and period of use is regulated by norms that might\u00a0 vary from region to region. Generally, heating can be used starting from November to April, for a maximum of 8 hours a day, whereas air conditioning during summer period (again, it is recalled that regulations about period for switching on\/off and relative temperatures might vary from region to region). Customers shall peremptorily comply with these rules.<\/p>\n
DH Villas and the owners of those structures where Internet connection is provided with a USB stick or wi-fi service may not be held responsible of possible diseases caused by technical and service problems for which customers are advised to refer directly to specialised provider centres of the area.<\/p>\n
DH Villas underlines that it is not permitted in any way (without specific authorization from the owner and agency) to charge electric cars at the property; in case of failure to comply with this rule, the customer is required to pay any extra costs resulting from use and any structural damage caused to the electrical system and\/or the property.<\/p>\n
DH Villas cannot guarantee the drinkability of water in the properties. We recommend contacting the Booking Department for any confirmations\/further details.<\/p>\n
The indicated day for arrivals and departures is usually on Saturday during high season, while it can be flexible for some structures in the low and mid-season periods; please follow the specific indications on the house information. Arrival time is set beetween 16,00 and 19,00 hours. We kindly ask our customers to indicate the approximate time of arrival at least one week prior the first day of the stay allowing the owner or his representative to be on place to great the guests and ease their entrance. Any change concerning date and time of arrival has to be promptly notified to DH Villas by email or by phone. In the event arrival is supposed to be late in the evening and after 20,00 hours, it will be at the owners\u2019complete discretion whether to accept or not the check\u00ad-in. If the owner cannot accept such a delay communicated on the day of arrival, the customer shall bear the costs for an overnight stay in a different structure from that booked with DH Villas. However the company will try to facilitate the customers\u2019arrival to the structure reservated trusting in the cooperation of the house owner, though he may ask for an extra charge for the late check\u00ad-in, whose amount will be fixed from time to time. Departure from the property shall be in the morning within and no later 10,00 hours\u037e however guests shall authorize the owner of the house as well as the cleaning responsible to enter the structure at least one hour before fixed departure time (or any other communicated time in case of early departure) to check the house condition. Departure time shall always be communicated 24 hours in advance to the owner of the house or house keeper.<\/p>\n
When arriving at the property, customers are asked to show the owner or its representative the booking contract and valid identification documents (passport or identity card) for the attendance register as by the Italian law, unless an online registration has already taken place via the specific platform. In the absence of said documentation, the access to the property will be at the owner\u2019s descretion.<\/p>\n
Close to the arrival date for some structures the customer will receive an email containing a link to a platform where it will be possible to enter all the data relating to the participants to the stay (name, surname, date and place of birth, nationality and for the customer making the reservation only, an identification document) for the attendance register as by the Italian law.<\/p>\n
After arrival at the property, when receiving the house keys,\u00a0 the customer shall pay the owner or his representative the security deposit by cash, as indicated by the information description relative to the structure. The security deposit might be subject to amount variation for reservations over four consecutive weeks of rent. In such event this increase will be communicated at the moment the reservation is made. The deposit will be returned to the customer at the moment of departure after a check-out of the house condition and with possible deduction for any caused damage or extra costs that were not included in the rental price. The\u00a0 owner\u00a0 reserves\u00a0 the\u00a0 right\u00a0 to\u00a0 prevent\u00a0 the\u00a0 customer\u00a0 from\u00a0 entering\u00a0 the\u00a0 structure in\u00a0 case\u00a0 no\u00a0 security deposit has been paid. If the customer anticipates time for departure or in case it takes place at a different time from that mentioned, the owner or his responsible are authorized to return the deposit by bank\u00a0 transfer\u00a0 (deducting\u00a0 consumption\u00a0 and\u00a0 possible\u00a0 damages)\u00a0 only after\u00a0 checking\u00a0 the\u00a0 property inventory. In case of dispute between the customer and the owner for possible damages caused to the structure or furnishings\/fittings during the stay, and also in case of need for reparation of the damage with consequent payment\u00a0 upon\u00a0 presentation\u00a0 of\u00a0 the\u00a0 invoice,\u00a0 the\u00a0 owner\u00a0 or\u00a0 his\u00a0 representative\u00a0 have\u00a0 the\u00a0 right\u00a0 to\u00a0 return\u00a0 the deposit by bank transfer deducting the amount mentioned on the invoice, enclosing a copy of it. DH Villas denies any liability in case of disputes between the owner and the customer relative to the security deposit.<\/p>\n
<\/strong>Some properties in the DH Villas catalog do not require the payment of a security deposit, which is replaced by insurance coverage for accidental damage caused to the property during the guest\u2019s stay, included in the rental price. Coverage starts from the moment the tenant receives the keys of the property and ends when he returns them at the end of the stay. In case of damage found during the inspection of the property at the end of the stay, the customer will sign the declaration to report the damage in the presence of the owner or his representative, who will handle the accident report. To consult all the coverage specifications, the maximum expected value and limitations, download the file\u00a0<\/span>here<\/strong><\/a>.<\/p>\n
For the purpose of describing and assigning spaces within the property, the number of bedrooms indicated in the official listing on DH Villas website is to be understood in a functional sense. This includes enclosed rooms with doors, walk-through rooms, habitable mezzanines and open-plan areas intended for sleeping, equipped with beds or sofa beds.
This definition reflects the actual accommodation capacity of the property and the intended use of the spaces, even when they are not separated by walls or doors. The layout of the rooms is clearly illustrated in the property description and in the photos available on DH Villas website.
The number of bathrooms includes both full bathrooms (equipped with shower and\/or bathtub) and half bathrooms or service bathrooms (with toilet, washbasin and possibly bidet). All details are clearly specified and differentiated in the detailed description and the accompanying photos on DH Villas website.
In case of any doubts, guests are encouraged to contact the agency prior to confirming the booking for further clarification.
DH Villas cannot be held responsible if a guest fails to thoroughly read or consider the detailed property description. Similarly, such circumstances will not be considered valid grounds for complaints after the booking has been made or during the stay.<\/p>\n
At the time the reservation is made, the customer is asked to indicate the exact number of adults and children taking part to the stay; moreover the customer making the booking shall give his date and place of birth, codice fiscale if born in Italy and identification document.
The information sheet of each property on the web site indicates the maximum capacity for each structure. This number (adults-\u00adchildren) can not be absolutely exceeded.
DH Villas shall be kept informed and will have the right to approve any replacement or increase in the guests\u2019composition that may verify in the property during the stay, alwaysd in agreement with the owner of the house who will be entitled to possible additional supplement. In the absence of notice from the customer, the owner reserves the right to dismiss guests exceeding the number communicated for said property. All properties will be set up according to the booking form filled and signed by the customer at the moment of the reservation. In case of changes in the number of guests present or in the bedroom arrangement at arrival, the owner who has not been previously informed by the agency and who has not accepted possible changes will not be bound to respect them. If the owner agrees to satisfy the customers\u2019will, they will always be required to pay for the possible requested supplements. At the time of booking, DH Villas will verify the age requirement of travellers, which is necessary to proceed with the actual confirmation of the booking. This compliance is done in the exclusive interest of the Client to avoid identifying structures that by choice of the owner cannot be rented to groups of young adults.<\/p>\n
DH Villas is at complete disposal to provide baby cots, cribs and high chairs for babies. Most of our properties offer the first cot free of charge, whereas any additional requested cot is usually available at an extra fee which might vary depending on the structure. We kindly ask to communicate the number of cots needed thorugh the booking form, at least 30 days prior the arrival day. It is recalled that babies who fall into this category are infant under 2 years old.<\/p>\n
Each property description indicates whether pets are allowed or not, the maximum number welcomed and type of size accepted. It is also mentioned when an additional cleaning fee is requested to be paid to the owner at arrival. At the moment of the reservation, the customer is asked to communicate the presence of pets that will be brought to the structure specifying size and number. The owner may forbid entrance to the property to those customers who will bring with them pets without previous notice at the moment of the reservation, or may not accept pets when their number or size is above those ones mentioned by property description. DH Villas underlines that pets must be accompanied by vaccination and insurance documents required by law and that there is a regulation which prohibits for them swimming in the pool, the use of any type of linen present in the structure, the obligation for the owner to collect pet\u2019s needs and not to leave them unattended during your stay. If the above rules are not respected, the owner reserves the right to request an extra fee to cover any damage caused to the property due to the presence of pets or for additional costs due to extra cleaning. In case of special exceptions agreed with the agency at the time of booking for structures that usually do not allow pets, you are asked to pay particular attention to the same conditions mentioned above.<\/p>\n
Without authorization from DH Villas and the owner of the structure guests are not allowed to organize events at the villa (birthday parties, weddings, theme parties, anniversaries, etc.) and it is therefore not permitted to personally organize catering services, music and other services that require external staff. For special requests it is necessary to make arrangements with DH Villas before confirming the booking; in case of acceptance by the owner it is possible that extra costs may be requested in addition to the rental price based on the type of event.<\/p>\n
Weekly house cleaning is included in the weekly rental price, unless otherwise specified in the property description of the house published on the web site and catalogue. Weekly cleaning (for accommodation facilities only) does not include cleaning of kitchen and garbage disposal. The property shall be left in good hygienical conditions in all of its components and furnishings. If not the case, the customer shall pay the owner or his representative the cost necessary for the cleaning. It\u2019s up to the customer to take care of the garbage disposal from the property, unless otherwise indicated.
In the event guests do not comply with this rule, the owner or his representative will have the right to ask for an additional fee for this service.
Kitchen shall be left clean and tidy. If for any reason, even concerning time, guests could not clean the kitchen and tools before their departure, the owner will have the right to ask for an extra fee for kitchen cleaning.<\/p>\n
Pools will be open in the period mentioned in each property description (effective opening times during low season, when scheduled or agreed, might possibly be influenced also by weather conditions). Possible openings outside the indicated period shall be agreed with the owner and will demand the payment of an extra fee.<\/p>\n
In the event of exceptional maintenance or intervention necessary for the good continuance of the holiday, customers could not forbid in any way the entrance to the property of the owner or responsible for the structure, being understood that the owner will always give prior notice and ask for the presence of the guests. In case guests could not be present during the work execution, the owners or their representative could always enter the structure, if needed, to carry out any necessary repair service.<\/p>\n
Based on Art. 4 of the Decree Law no.23 of 14th<\/span><\/sup><\/strong>March 2011, Italian towns considered to be much attractive for tourists have the authority to approve a tourist tax at the expense of the visitors and intended to finance the interventions in the tourist sector,\u00a0 including\u00a0 those\u00a0 in\u00a0 support\u00a0 of accommodation\u00a0 facilities,\u00a0 maintenance services, use and recovery of cultural and environmental heritage, local public services. This tax is applied to each overnight stay (cost per person\/night) and the amounts (variable cost generally between \u20ac 0,50\u00a0 and\u00a0 \u20ac 5,00\u00a0 per\u00a0 person\/night)\u00a0 are\u00a0 indicated\u00a0 by\u00a0 the\u00a0 town\u00a0 where\u00a0 the\u00a0 property\u00a0 is located\u037e possible exemptions might be applied. If due, the tax shall be paid by cash to the responsible of the property before departure\u037e the amounts will be notified to the guests by the owner.<\/p>\n
The only official and contractually valid information is that published on the website www.dhvillas.com. This includes property descriptions, amenities, room configurations, stay conditions and specific house rules.
Any differing information found on other portals, websites, social media platforms, or other sources may be outdated or inaccurate and does not constitute a valid reference for bookings or services provided.
Guests are therefore advised to always refer to DH Villas website for up-to-date, accurate, and contractually valid information.<\/p>\n
Guests are kindly requested to comply with the behavioral norms in force in our Country. Guests shall respect rules of caution and diligence and shall comply with regulations and administrative or legislative provisions. During the stay, it is required to take care of the house and property in all of its parts. It is absolutely forbidden to move furniture inside the house, bring furniture or furnishings from the internal to the external of the house and\/or use them in improper ways. In the event a guest does not comply with the rules of good conduct and in case this might cause damages to the structure or furnishings, both inside or outside the structure with reference to pool and garden equipment, the owner will have the right, at his sole discretion, to end the rental contract by oral notice to the guests and by written communication to the agency and will be entited to ask for the immediate departure of the customer from the property. DH Villas denies any liability in the case of disputes between the customer and owner. In the event of legal actions, the owner will provide the customer with information about the Competent Court. The person signing the booking form is meant to be responsible jointly and severally liable towards the owner and DH Villas for the behaviour of the group\u2019s members during the rental period. DH Villas declines all responsibility for personal and\/or valuable objects left unattended inside\/outside the property.<\/p>\n
In accordance with Italian Law and European Community Law dealing with guarantees for customers in the tourist sector and with the Regional Law no. 16 of 08\/02\/1992. DH Villas has stipulated the following insurance policy:
Civil and general liability:\u00a0 Vittoria assicurazione \u2013 Polizza N. 51846973.
This insurance covers the civil liability of DH Villas S.r.l, set in via dell\u2019Industria 15, 61043 Cagli (PU), Italy \u2013 in its role of organizer and intermediary for travel and accommodation.
This insurance has been stipulated in accordance with the C.C.V. (Convenzione Internazionale sui Contratti di Viaggio) and the Directive CEE 90\/314 assimilated by the regional law of Le Marche Region.<\/p>\n
The National Guarantee Fund (art. 100 of the new Consumer Code which came into force on Oct. 25th 2005) was established to protect consumers with a travel contract, it provides for refund of the price paid by the customer in the event of insolvency or bankruptcy of the seller (tour operator or travel agency) or organizer. The mode of action of the National Guarantee Fund is established by a decree of the President of the Council of Ministers of 23\/07\/1999, n. 349. Guarantee Fund under Article. 21 of Decree Law 111\/1995 established at the Presidency of the Council of Ministers.
TREATMENT OF PERSONAL DATA<\/strong>
Personal data and other details acquired by our Agency while performing its task will be subject to secrecy and treated in compliance with the privacy policy and the rights of the person through the systematic use of appropriate measures of protection and guarantee, set both for paper and electronic processing of data and measured to the peculiarity of the data itself (simple personal data or sensitive or judicial data). Pursuant to the effects of the Legislative Decree 196\/03, we inform the customer that his personal data will be processed only for purposes determined by the contract (including accounting and administrative purposes). It is also recalled that such data could be used for commercial and promotional activities relative to the services provided by our Agency. For this last purpose, an expressed consent for treatment is required. The absence of the customer\u2019s consent will not allow our Company to use the personal data for commercial activities.<\/p>\nCANCELLATION INSURANCE CONDITIONS<\/h3>\n
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All travelers can request DH Villas to stipulate a Europ Assistance collective insurance policy, for the only guarantee Lease Cancellation Expenses Insurance. The policy must be requested at the time of booking and paid in full within 48 hours after confirmation, in order to allow activation and adequate coverage.<\/p>\n
\u2013 the joint-owner of the associated firm\/business directly;<\/p>\n
\u2013 to cohabiting family members:
\u2013 to one of the traveling companions;<\/span><\/p>\n
The guarantee excludes cases of renunciation caused by:
a. misconduct of the Insured Party or serious negligence;
b. theft, robbery, loss of identification and\/or travel\/stay\/rental documents;
c. mental diseases and psychological disturbances in general, including cerebral organic syndromes, schizophrenia, paranoia, manic-depressive forms and related consequences\/complications;
d. state of pregnancy or consequent pathological situations in cases where conception was prior to the date on which stay was booked;
e. injury, illness or death occurring prior to confirmation of the stay;
f. illnesses that are the expression or direct consequence of chronic or pre-existing pathological situations in place at the time the stay\/rental was confirmed;
g. consequences and\/or complications of injuries that took place prior to confirming the stay;
h. situations of armed conflict, invasion, acts by foreign enemies, hostilities, war, strikes, uprisings, popular tumult, acts of terrorism, earthquakes, volcanic eruptions, atmospheric phenomena classed as natural disasters, atom nucleus transmutation, radiation caused by the artificial acceleration, radiation caused by the artificial acceleration of atomic particles;
i. bankruptcy of the Carrier or Travel Agency or Organiser of travel\/stay\/rental;
j. epidemics classed as pandemics, of such a severity and virulence as to entail a high level of mortality or to require restrictive measures in order to reduce the risk of transmission to the civil population, quarantine;
k. deposits and\/or advances that are not justified by penalty tax documents;
l. failure by the Insured Party to send the communication (pursuant to the section \u201cOBLIGATIONS OF THE INSURED PARTY IN THE EVENT OF A CLAIM\u201d) before the travel\/stay start date, except for cases of cancellation caused by death or hospitalisation of at least 24 consecutive hours (excluding day hospital and accident & emergency) of a family member.<\/p>\n
In the event of forced renunciation of stay\/rental, the Insured Party must:<\/p>\n
\u2013 must send a fax to 02.58477137<\/p>\n
\u2013 with a written declaration addressed to: Ufficio Liquidazione Sinistri (Annullamento Viaggio\/soggiorno) (Claims Liquidation Office (Travel\/Stay Cancellation)- Europ Assistance Italia S.p.A. \u2013 Piazza Trento, 8 \u2013 20135 Milan, specifying:<\/p>\n
\u2013 Europ Assistance card number;
\u2013 the reason for the cancellation;
\u2013 place at which the Insured Party or persons causing the cancellation (family member, joint-owner of the associated firm\/business) can be contacted;<\/p>\n
\u2013 the pathology start and end<\/p>\n
\u2013 original documentation able to provide objective proof of the cause of renunciation;
\u2013 documentation showing the connection between the Insured Party and any party causing the renunciation;
\u2013 in the event of illness or injury, medical certificate stating the date of the injury or onset of the illness, the specific diagnosis and days\u2019 prognosis;
\u2013 in the event of hospitalisation, a true copy of the original medical record;
\u2013 in the event of death, the death certificate;
\u2013 stay\/rental registration document or similar document;
\u2013 receipts (deposit, balance, penalty) of payment of the stay or rental;
\u2013 billing statement of confirmation as issued by the Travel Agency\/Organisation;
\u2013 invoice of the Travel Agency\/Organisation in relation to the penalty charged;
\u2013 travel regulation and programme of stay\/rental;
\u2013 travel\/stay\/rental documents (visas, etc.).<\/p>\n
Breach of the obligations relating to the declaration of the Claim may result in the loss of a right to Indemnity, in accordance with art. 1915 of the Italian Civil Code.<\/p>\n
The penalty charged against the Insured Party will be reimbursed in full, excluding\u00a0administration fees, agency fees, registration fees, for the total cancellation of the file, up to the maximum cover of Euro 15,000.00 per file.
It is agreed that individual travel shares will not be recognised.<\/p>\n
1. in the event of forced renunciation of stay\/rental caused by hospitalisation (excluding day hospital and accident & emergency) or death; the penalty will be reimbursed without applying any excess;
2. in the event of renunciation not caused by hospitalisation or death, the penalty will be refunded with the application of a deductible amount equal to 20% of the total penalty; if the penalty should exceed the maximum cover, the deductible amount will be calculated on the latter.<\/p>\n